FAQs
General Questions
1. What is Wear Charkha?
Wear Charkha is an online store offering a range of products through our website. We are continuously expanding our catalog to provide customers with more options.
2. Where can I shop from Wear Charkha?
You can browse and purchase available products directly through our website at wearcharkha.com.
3. How can I contact Wear Charkha?
You can contact our customer support team by email or phone:
Email: support@wearcharkha.com
Orders
4. How do I place an order?
Browse our website, select the products you want, add them to your cart, and proceed through checkout. Follow the instructions to provide your shipping and payment information and complete your order.
5. Can I change my order after placing it?
If you need to change information on your order, contact us as soon as possible at support@wearcharkha.com.
We will make reasonable efforts to accommodate your request, but changes may not be possible once your order has been processed or handed over to the shipping carrier.
6. Can I cancel my order?
You may contact us as soon as possible if you want to cancel an order.
We will make reasonable efforts to accommodate cancellation requests before an order has been processed or shipped. Once an order has been processed or handed over to the carrier, cancellation may no longer be possible.
7. What happens if a product I ordered is out of stock?
If we are unable to fulfill your order because a purchased product is unavailable, we will contact you.
If a refund is required and confirmed, we will process it on the same business day after confirmation with the customer.
Shipping & Delivery
8. When will my order be processed?
Orders placed before 2:00 PM on a regular business day are generally processed, packed, and handed over to the shipping carrier on the same business day.
Orders placed after 2:00 PM are generally processed and handed over to the carrier on the next business day.
9. Do you process orders on holidays?
No. Wear Charkha does not process, pack, or hand over orders to the shipping carrier on holidays when our fulfillment operations are closed.
Orders placed on a holiday will generally be processed on the next available business day.
10. How long does shipping take?
Our estimated carrier transit times are:
- Priority Shipping: Approximately 1–2 business days
- Ground Shipping: Approximately 3–4 business days
These are estimated transit times and are not guaranteed delivery dates.
11. When does the shipping time start?
The estimated shipping time begins after your order has been processed and handed over to the shipping carrier.
12. Will I receive tracking information?
Yes. When tracking information is available, it may be provided by email or through your customer account, depending on the shipping service used.
Please allow some time for the carrier’s tracking system to update after the package has been accepted.
13. What if my package is delayed?
Delivery times are estimates and may be affected by carrier delays, weather, holidays, transportation issues, or other circumstances outside our reasonable control.
If your package appears to be delayed, please contact us and we will do our best to assist you.
14. What if I entered the wrong shipping address?
Contact us as soon as possible at support@wearcharkha.com.
We will make reasonable efforts to help, but we cannot guarantee that an address can be changed after an order has been processed or shipped.
Customers are responsible for providing accurate shipping information.
Returns & Refunds
15. Do you accept returns?
Yes. Eligible returns may be requested within 15 days from the date the order was placed.
Please contact us before sending any product back so we can provide the appropriate return instructions.
16. Who pays for return shipping?
For customer-requested returns, the customer is responsible for the cost of returning the product to Wear Charkha.
Return shipping costs are generally non-refundable unless otherwise required by applicable law or the return is due to an error on our part.
17. What condition does a product need to be in for a return?
Products should generally be returned in their original condition and with their original packaging and accessories, where applicable.
Products that have been used, damaged, altered, or returned without required components may not qualify for a refund.
18. How long does it take to receive a refund?
Once a refund has been approved and confirmed, Wear Charkha will generally process the refund within 2 business days.
After we process the refund, please allow approximately 5–7 business days for the funds to appear in your account, depending on your bank, card issuer, or payment provider.
19. How will I receive my refund?
Approved refunds are generally issued to the original payment method used for the purchase.
If the original payment method cannot receive the refund, we may contact you to determine an appropriate alternative.
20. What if I receive a damaged or incorrect product?
Please contact us as soon as possible if you receive a damaged, defective, or incorrect product.
We may request your order information and photographs or other information to help us review the issue and determine an appropriate resolution.
21. Can I exchange a product?
Exchange requests may be available depending on the circumstances and product availability.
Please contact support@wearcharkha.com if you would like to request an exchange.
Payment
22. What payment methods do you accept?
Available payment methods are displayed during checkout. Payment options may vary depending on availability and other factors.
23. Is my payment information secure?
Payments may be processed through third-party payment providers. We use reasonable measures to help protect customer information and transactions.
For additional information about how we handle personal information, please review our Privacy Policy.
24. Why might my order require additional verification?
For security and fraud-prevention purposes, some orders may require additional verification before they can be processed.
If verification cannot be completed, an order may be delayed or canceled.
Website & Account
25. Do I need an account to place an order?
If guest checkout is available on our website, you may be able to place an order without creating an account. Account availability and checkout options may change over time.
26. What should I do if I forget my account password?
Use the password-reset option available on the website. If you continue to experience problems accessing your account, contact our customer support team.
27. Is my personal information protected?
We take reasonable measures to protect personal information and use it as described in our Privacy Policy.
For more information, please review our Privacy Policy.
28. Why are product images or colors sometimes slightly different from what I see?
Product appearance may vary depending on photography, lighting, manufacturing variations, and your device or screen settings.
We make reasonable efforts to ensure that product information and images accurately represent the products we offer.
Customer Support
29. How can I check the status of my order?
If tracking information is available for your shipment, you can use the tracking information provided by the shipping carrier.
You may also contact us with your order number if you need assistance.
30. How can I contact Wear Charkha about my order?
You can contact us at:
Email: support@wearcharkha.com
When contacting us about an order, please provide your order number so we can assist you more efficiently.
Important Information
31. Are the shipping times guaranteed?
No. Shipping times are estimates and may be affected by carrier operations, holidays, weather, transportation disruptions, and other circumstances outside our reasonable control.
32. Where can I find your complete policies?
You can review our website policies for additional information about:
If you have a question that is not answered in our FAQs, please contact our customer support team.
Wear Charkha
Email: support@wearcharkha.com
